Privacy Policy
(Compliant with the Singapore Personal Data Protection Act “PDPA”)
Last updated: December 2025
We (“we”, “us”, “our”) take our responsibilities under the Personal Data Protection Act 2012 of Singapore (“PDPA”) seriously. This Privacy Policy explains how we collect, use, disclose and protect your Personal Data when you visit our website, place an order or interact with us through any of our communication channels.
By using our website or providing your Personal Data to us, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We collect only the information necessary to fulfill your orders and operate our business, including:
1.1 Information You Provide
- Name
- Contact numbers (payer and recipient, if different)
- Email address
- Billing and shipping addresses
- Payment-related information necessary to process your order
- Any reviews, comments or feedback you choose to share
We may publish your reviews on our website, and your name may be displayed together with your review.
1.2 Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Cookies and similar technologies
- Pages visited, duration of visit, and most-viewed products/sub-pages
This helps us understand customer preferences and improve our services.
2. How We Use Your Personal Data
We may use your Personal Data for the following purposes:
- Order fulfilment, delivery and customer service
- Payment processing
- Contacting you regarding your orders or enquiries
- Improving our website, products and user experience
- Sending promotional messages, newsletters, offers or updates via email, WhatsApp or other communication channels (you may opt out at any time)
- Displaying your reviews on our website or marketing materials
We will not use your Personal Data for any other unrelated purposes without your consent, unless permitted or required by law.
3. Disclosure of Personal Data
We may share your Personal Data with the following parties when reasonably necessary:
- Delivery partners or fulfilment service providers
- Payment processors
- IT/cloud hosting or website analytics providers
- Marketing or communications platforms (for newsletters or promotions)
These third parties are only permitted to use your data to perform services for us and must comply with PDPA requirements.
We do not sell or rent your Personal Data to third parties.
4. Protection of Personal Data
We take reasonable measures to safeguard your Personal Data against loss, misuse, unauthorized access, disclosure, alteration or destruction. While no method of online transmission is completely secure, we strive to protect your information to the best of our ability.
5. Retention of Personal Data
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
6. Access, Correction and Withdrawal of Consent
You may contact us to:
- Access your Personal Data
- Correct inaccuracies
- Withdraw your consent for any use of your Personal Data
(Withdrawal of consent may affect our ability to provide certain services.)
Please contact us at:
Email: tswbakehouse@gmail.com
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to ensure compliance with PDPA and to reflect changes to our practices. The updated version will be posted on our website with the revised date.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach us at:
TSW Bakehouse at tswbakehouse@gmail.com